ORDER PROCESSING Orders are processed Monday to Friday, excluding NSW public holidays. We aim to pack and dispatch orders within 1–2 business days. During new releases, restocks, sales and promotional periods, please allow an additional 1–2 business days for dispatch. Once your order has been dispatched, you will receive a shipping confirmation email with your Australia Post tracking details. Delivery timeframes are estimates only and begin from the date of dispatch, not the date the order was placed. SHIPPING WITHIN AUSTRALIA All Australian orders are sent through Australia Post with tracking. • Standard shipping: $[TBC] • Express shipping: $[TBC] • Free standard shipping on orders over $100 Estimated delivery after dispatch: • Standard shipping: approximately 3–7 business days • Express shipping: approximately 1–3 business days Delivery to regional or remote locations may take longer. TRACKING YOUR ORDER Once your order is dispatched, you will receive an email with your tracking number. Please allow some time for Australia Post to scan and update tracking. If you haven't received your shipping confirmation, check your junk or spam folder first. INCORRECT SHIPPING ADDRESSES Please check your delivery address is correct before completing your purchase. If you notice an error, contact us immediately at info@soleswim.com.au. We cannot guarantee changes after an order is placed. SOLÉ SWIM is not responsible for orders delivered to an incorrectly entered address. Any additional postage costs to resend the order are the customer's responsibility. DELIVERY DELAYS OR MISSING PARCELS Once handed to Australia Post, delivery is managed by the carrier. If your parcel is delayed, check tracking or contact Australia Post directly. For further assistance contact info@soleswim.com.au with your order number. QUESTIONS? Email: info@soleswim.com.au
